Customers who have purchased from us should note that all returns/exchange enquiries must be received by us within 15 days of you receiving your goods at your nominated delivery address. When you receive your ordered product, please confirm the condition at first time. Once the ordered product without any damages, we can’t offer you a refund.
Sometimes items do become damaged in transit or there is some form of manufacturing defect thereby making the goods unfit for their intended purpose. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery